Return Policy

We want you to be completely satisfied with your purchase. If you receive a defective product, we offer a straightforward return process.

1. Eligibility for Return

• Defective Products Only: Returns are accepted only for products with manufacturing defects. Please inspect your item upon receipt, and if you identify a defect, contact us promptly.
• 30-Day Return Window: You have 30 days from the date of delivery to report a defective item and initiate a return.

2. Return Process

• Contact Us: Reach out to our Customer Support team at support@themeibeauty.com with your order number, details of the defect, and any supporting photos.
• Approval and Instructions: Once approved, we will provide instructions for returning the defective item.

3. Return Shipping

• Shipping Fee: Customers are responsible for the return shipping cost. We recommend using a trackable shipping service to ensure we receive the return.

4. Refund Process

• Once we receive and inspect the returned item, we will process your refund to the original payment method within 7-10 business days. Please note that processing times may vary depending on your bank or credit card company.

Thank you for your understanding, and please do not hesitate to reach out with any questions or concerns.